Our engagement in serving you
When trusting Prodevco Robotic Systems with an order, not only do you buy an established state-of-the-art steel coping machine, but you also buy peace of mind. Client satisfaction is indeed our top priority.
OUR PLEDGE TO YOU
We stand behind our products. Every aspect of our service is geared toward making sure the customer is completely satisfied. We are committed to delivering outstanding service, and so we pledge the following:
WHEN YOU PLACE THE ORDER, WE WILL:
DURING INSTALLATION, WE WILL:
AFTER INSTALLATION, WE WILL:
We have designed our systems to be low-maintenance, sturdy, and durable. Our Internet link to your system and our onboard camera platform give us immediate access and “eyes on” capability. If you ever need help from our service team, this link allows us to handle the vast majority of issues right from our desks and in very little time.
Moreover, our PCR systems are backed by a 3-year warranty on parts and labor. This includes software upgrades that add functionality and improve system performance.
And finally, because we understand the impact on your profitability when you have downtime, our technical services representatives can be reached for technical issues and can promptly visit you on-site when needed.
*Parts warranty coverage excludes normal wear and tear on consumable parts.